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Web Customer Service Representative

 

Summary

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every employee is to promote our mission:

 

Inform. Outfit. Excite.

 

General Description of Position

The Web Customer Service Representative is responsible for answering customer service phone calls and emails including phone order processing, returns, shipping inquiries, order adjustments, and various other customer service challenges & opportunities. You’ll learn to take a simple question and turn it into a multi-item sale by utilizing your knowledge of NA processes and product assortments.

 

Job Responsibilities

  • Problem-solving: find solutions to customer and company issues across multiple platforms
  • Answering customer phone calls and emails utilizing Zendesk and other tools
  • Responding to internal requests from Fulfillment, Distribution Center, Retail Staff and Buyers
  • Assist with product transfers and adjustments in point of sale
  • Phone sales and getting the right product to the right person
  • Special projects when time allows as assigned by the E-commerce Customer Service Manager

 

Qualifications

  • Knowledge of outdoor gear and activities (required)
  • Positive attitude & active listening skills. 
  • You make Customer Service a #1 priority and take pride in your ability to provide an exceptional customer experience.
  • Personable and effective verbal communicator (written and spoken) with customers and staff.
  • Active problem solver (solo and with team support) and is comfortable with ambiguity.
  • Organized and detail-oriented within a fast-paced environment with frequent interruptions.
  • Takes accountability for their role within the organization and exercises good judgment.
  • Proactively uses resources: staff subject matter experts, vendor information, clinics.
  • Collaborative: works and plays well with others.
  • General familiarity with, and interest in, outdoor activities, related apparel and equipment.
  • Experience with Microsoft Windows and Office; Google Chrome, Gmail & apps.
  • PC environments and non-graphical applications (point of sale) don’t scare you.
  • Will frequently work in a warehouse environment: ability to climb stairs, ladders, bend, and lift 40lbs.