Sandy Retail Lead

Summary

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the community every day. The role of every employee is to help fulfill our vision:

“A real adventure company leading change in our community”

The Retail Lead is responsible for the daily management of the Retail department of the store while maintaining the company culture outlined in Next Adventure’s vision statement. Due to Next Adventure's commitment to the customer, the focus of the Retail Lead is to support the sales floor while guaranteeing the ultimate customer experience. The Retail Lead’s time is spent on the sales floor, leading and managing the Sales Associates. The Retail Lead must be able to speak intelligently about our product and be intimately familiar with all standard operating procedures. This is a Full Time, hourly position that reports directly to the Sandy Store Manager.

Job Responsibilities

• Floor Management –  Coach, lead and manage team members on priorities, projects, training and customer service. Exhibit leadership attributes for store and company
• Daily Progress Sheets – Create Progress Sheets and supervise staff through team building and leadership to accomplish both short and long-term store goals set forth by Sandy General Manager
• Inventory Management – Transfer Orders, Backstock, ALU issues, identify slow moving product and help develop action plans, to achieve sell through
• Provide detailed feedback on product picture to Store Manager
• Learn Rpro workstation functions and other relevant software
• Warranties – to be used as a resource to assist the Warranty Department at Grand when questions arise
• Clinics and Company Meeting involvement - use existing platforms to showcase leadership
• Facilitate Challenge Resolution – Be excellent at identifying the challenge, brainstorming solutions, choosing a solution and implementation
• Provide excellent customer service and sales on the retail floor
• Become excellent at giving and receiving feedback
• Managing clock in/clock outs 
• Attend to all challenging customer service interactions throughout the day
• Cash Handling
• Manage staff lunch breaks and provide department coverage as needed.
• Attend weekly and/or monthly meetings with Sandy Store Manager
• Acquire appropriate binding certifications and product knowledge from all manufacturers
• Other duties as assigned

Qualifications

• Demonstrate excellent challenge resolution skills
• Demonstrate supreme knowledge and understanding of Next Adventure’s vision, culture, policies and systems
• Excellent listening and communication skills
• Leadership and team building skills
• Availability to work a flexible schedule, including evenings and weekends
• Demonstrate ability to work in all departments
• Proficient with, or a quick study on, Microsoft, Google and internal software applications