Next Adventure Rental Policies

 

RENTAL POLICIES

Reservations: Reserving items online does not guarantee the items requested are in stock. Next Adventure staff will contact you prior to your pickup time via phone or email if any items requested are not available. Any reservation request we can not fulfill will receive a 100% refund.

Cancellation Policy: If you would like to cancel your refund, you must do so with at least 24 hours advance notice to receive a full refund. If you cancel with 12-24 hours advance notice, you will be eligible for a 50% refund. Cancelling the day-of or with less than 12 hours advance notice, you will not be eligible for a refund.

Damaged Equipment: All damaged equipment will be subject to repair, replacement, or depreciation fees. All dollar amounts for fees will be decided by Next Adventure management and will be collected at the time of the return of the equipment. Fees can range up to the full MSRP value of the equipment, however we will always look at the rental history of the particular rental item and take previous use and condition into consideration.

Lost/Non-Returned equipment: All lost equipment will need to be paid for at time of agreed return. Any equipment not returned 2 days past the agreed return date will be charged full deposit values. Any lost or non-returned items can get a 50% refund of deposit amount if the equipment is found and returned, at Next Adventure management discretion. See the deposit value chart below.

Deposit: All rental items require a deposit. By agreeing to the terms and conditions you allow Next Adventure to amend the rental charge to the full deposit value, if any items are lost or damaged beyond repair. All rental transactions must be paid for with a credit card. At the time of the rental, only the cost of the rental items will be charged, not the full deposit value. See the deposit value chart below.

Refunds: When signing at the time of your rental pickup, you agree that all the items you are renting are sized and set-up correctly, all items are compatible, and are in sufficient and usable condition. Please work with your rental tech at time of pickup to understand the use and limitations of your rental gear. Next Adventure does not offer refunds due to weather, traffic, or other environmental factors.

Damage Insurance: Rental Damage Insurance covers most damage done to rental equipment by the renter. It covers all damage that can be reasonably repaired. Damage Insurance does not cover lost or stolen equipment. Damage that is determined to be “irreparable” will result in a replacement fee for the item. “Irreparable” damage is defined by the Rental Tech accepting the return or the Manager-On-Duty at that time.

 

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